They don't blame
Friends make mistakes. Employees don't meet expectations. Vendors don't deliver on time. It's easy to blame other people for our problems. But we are also to blame. Maybe we didn't provide enough training. Maybe we didn't build in enough of a buffer. Maybe we asked for too much, too soon. Taking responsibility when things go wrong instead of blaming others isn't masochistic, it's empowering -- because then we focus on doing things better, or smarter, the next time. And when we get better or smarter, we're also more likable. As long as...